Sidia is a education Platform website.
Course Description
This course explains the limitations, scope, characteristics and development of the public service management paradigm. Students are also equipped with basic knowledge about public and private goods, public service principles and service standards, public service institutions and how to manage resources and organizational culture so as to improve the quality of public services and customer satisfaction through handling complaints, as well as service reform and innovation.
Program Objectives (PO)
- Sub-CPMK1 Mahasiswa mampu memahami pelayanan publik sebagai ilmu pengetahuan
Aktifitas Pembelajaran
-
Pertemuan 1 Pelayanan publik sebagai ilmu pengetahuan -
Pertemuan 2 Perkembangan paradigma pelayanan publik -
Pertemuan 3 Membedakan public goods dan private goods -
Pertemuan 4 Pengidentifikasi prinsip dan standar pelayanan publik -
Pertemuan 5 Kelembagaan pelayanan publik -
Pertemuan 6 Pengelolaan SDM dan budaya pelayanan publik -
Pertemuan 7 Pengelolaan SDM dan budaya pelayanan publik -
Pertemuan 8 Materi yang sudah diberikan sebelumnya -
Pertemuan 9 Mengelola biaya pelayanan -
Pertemuan 10 Kualitas pelayanan publik -
Pertemuan 11 Kualitas pelayanan publik -
Pertemuan 12 Mengelola integritas pelayanan publik -
Pertemuan 13 Kepuasan pelanggn -
Pertemuan 14 Penanganan keluhan pelanggan -
Pertemuan 15 Inovasi dan reformasi dalam pelayanan publik -
Pertemuan 16 Materi yang sudah diberikan sebelumnya
References
- Denhardt, Janet V. and Denhardt, Robert B. 2011.The New Public Servic: Service, not Steering. New York: M.E. Sharpe.
- Hardiyansyah. 2011.Kualitas Pelayanan Publik. Gava Media
- Osborne, Stephen P. 2010.The New Public Governance. New York: Routledge.
- .Hesti dkk, Puspitosari & Khalikussabir. 2011.Filosofi Pelayanan Publik. Setara Press dan Jaringan Nasional Masya
- Denhardt, Janet V. and Denhardt, Robert B. 2013.Pelayanan Publik Baru dari Manajemen Steering ke Serving. (Terjemahan dari judul asli: The New Public Service). New York: M.E.Sharpe.
Lecturer
Difficult Things About Education.
$75$10
More Similar Courses
Related Courses
Citizenship
This course is an introduction to the nature of Civics which is continued by discussing national identity; national integration; constitution; obligations and rights of the
Digital Governance
By taking this course, students are expected to be able to understand, analyze, develop and apply theories related to digital governance in the public sector.
Dasar Dasar Kependidikan
To equip prospective teachers and educational staff about the basic concepts of education, human nature and its development, the foundations of education, education as a
Copyright © 2024 Sinau Digital UNESA All Rights Reserved