Quality Management and Risks Course

This course discusses the concept of quality and risk management which covers the scope of quality management, including the concept of quality, dimensions of quality, the concept of quality management, the development of quality management thinking, approaches to quality management, ISO-based quality management, quality planning and control, measuring service quality, Quality management in the field of education and the scope of risk management include risk concepts, risk identification, risk measurement, risk control, risk spending and risk transfer. Lectures are carried out using a system of lectures, discussions and assignments.