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Course Description
Providing the ability to manage services that can support IS operations and IT processes so that IS/IT can continue to provide support to business processes. IT services are provided in 5 stages.
Program Objectives (PO)
- Mahasiswa mampu mengatur operasi SI untuk mendukung proses bisnis
- Mahasiswa Memiliki kesiagaan terhadap keberlangsungan layanan SI/TI
- Mahasiswa mampu menetapkan secara fair keuangan operasi SI/TI
Aktifitas Pembelajaran
-
Pertemuan 1 Tata Kelola TI dan Manajemen TI -
Pertemuan 3 Siklus Hidup layanan TI
PPT 01 -
Pertemuan 4 Struktur & Tugas Fungsi Utama -
Pertemuan 5 Service Strategy -
Pertemuan 6 Service Portofolio -
Pertemuan 7 Service Design -
Pertemuan 8 Service Design -
Pertemuan 9 Menjawab soal UTS Manajemen Layanan Teknologi Informasi -
Pertemuan 10 Service Transition -
Pertemuan 11 Service Transition -
Pertemuan 12 Service Operation -
Pertemuan 13 Service improvement -
Pertemuan 14 Continual service improvement -
Pertemuan 15 Continual service improvement -
Pertemuan 16
Lecturer
Difficult Things About Education.
$75$10
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