Sidia is a education Platform website.
Course Description
This course examines CRM as a business strategy that integrates internal processes and external networks to create and provide value for target customers and for the organization. This course will take a broader view of ‘marketing‘ than just designing a product, advertising it, setting a price and distributing it to consumers. This case study-based course examines the role of stakeholders, such as internal staff, suppliers and influential groups, in forming relationships with customers.
Program Objectives (PO)
- 1. Mahasiswa mampu menganalisis teori customer relationship management dari sudut pandang pelanggan dan organisasi. . Students analyze the theory of customer relationship management from the perspective of customers and organizations.
- Mahasiswa mampu menganalisis Customer Acquisition Matrix di perusahaan Students are able to analyze the Customer Acquisition Matrix in companies
- Mahasiswa mampu menganalisis Customer Activities di perusahaan Students are able to analyze the Customer Activities in companies
- Mahasiswa mampu menganalisis Customer-Based Value Strategy di perusahaan Students are able to analyze the Customer-Based Value Strategy in companies
Aktifitas Pembelajaran
-
Pertemuan 1 Customer Acquisition Matrix -
Pertemuan 2 Merumuskan implementasi Customer Activity Students are able to formulate the implementation of Customer Activity -
Pertemuan 3 -
Pertemuan 4 Consumer Acquisition, Consumer Activity, dan Customer-Based Value Strategy -
Pertemuan 5 Consumer Acquisition, Consumer Activity, dan Customer-Based Value Strategy -
Pertemuan 6 Consumer Acquisition, Consumer Activity, dan Customer-Based Value Strategy -
Pertemuan 7 Consumer Acquisition, Consumer Activity, dan Customer-Based Value Strategy -
Pertemuan 8 Menyusun Laporan Rencana Kegiatan Magang -
Pertemuan 9 Consumer Acquisition, Consumer Activity, dan Customer-Based Value Strategy -
Pertemuan 10 Consumer Acquisition, Consumer Activity, dan Customer-Based Value Strategy -
Pertemuan 11 Consumer Acquisition, Consumer Activity, dan Customer-Based Value Strategy -
Pertemuan 12 Consumer Acquisition, Consumer Activity, dan Customer-Based Value Strategy -
Pertemuan 13 Consumer Acquisition, Consumer Activity, dan Customer-Based Value Strategy -
Pertemuan 14 Consumer Acquisition, Consumer Activity, dan Customer-Based Value Strategy -
Pertemuan 15 Consumer Acquisition, Consumer Activity, dan Customer-Based Value Strategy -
Pertemuan 16 Seminar Hasil Magang Internship Seminar
Lecturer
Difficult Things About Education.
$75$10
More Similar Courses
Related Courses
Introduction
This Auditing course discusses the basics of accounting inspection (auditing). The material discussed in this course consists of three parts, namely: audit environment, audit planning,
Perpajakan
This course discusses analysis of basic tax concepts, general tax provisions and tax procedures related to the latest tax regulations, examines income tax received by
Non-Bank Sharia Financial Institutions
This course examines and provides an in-depth understanding of the basic concepts of the fundamental foundations of non-bank Islamic financial institutions as well as the
Copyright © 2024 Sinau Digital UNESA All Rights Reserved